Shipping

Last reviewed: August 27, 2026.

Order processing

Orders are prepared for shipment after payment is confirmed. The storefront does not publish a separate processing-day range because that operational timeframe is not configured in this site.

Shipping destinations

Checkout currently collects a shipping address and submits the destination country as US. Allowed destination codes currently treated as public are US. Additional destination restrictions are not published here unless they are configured.

Shipping costs

The checkout total shown to the customer is the catalog subtotal for the selected research items. A separate shipping-rate schedule is not calculated or displayed on the storefront.

Carriers and delivery estimates

Carrier names and estimated delivery timeframes are not published on this page because they are not specified in the storefront configuration. After an order is paid, fulfillment information is exported so a shipment can be created.

Tracking

Tracking information is provided when it becomes available for a paid order. If you have an Aurecell order number and have not received tracking, contact customer support.

Lost or damaged shipments

If a shipment is never delivered, arrives damaged, or contains an incorrect item, contact customer support with your order number and a description of the issue. The review process is described on the Refund Policy page.

Temperature-sensitive handling

Some product records include storage notes for the item itself. The storefront does not currently implement a separate temperature-controlled shipping program, so this page does not claim cold-chain delivery.

For order-related guidance, visit Order Help.