Refund Policy

Last reviewed: August 27, 2026.

General policy

All sales are final, except for the fulfillment exceptions described below and where required by applicable law.

Please review your product selection, quantity, shipping information, and order total carefully before submitting payment. Order details presented at checkout should be confirmed before continuing to secure payment.

Fulfillment exceptions

Aurecell will review a request when:

• The shipment is confirmed as never delivered.
• The product arrived damaged in transit.
• An incorrect item was shipped.

If one of those exceptions may apply, contact support@aurecell.com with your Aurecell order number and a description of the issue. Relevant photos should be included when the product arrived damaged or an incorrect item was received. Aurecell will review the order and available fulfillment information. Resolution may include investigation, a replacement shipment, store credit, or a refund, as appropriate to the circumstances. Automatic refunds are not promised.

Related pages: Returns & Order Issues and Shipping.